RESUME

Summary

IT Infrastructure and Data Center Operations professional with 10+ years of experience supporting enterprise IT environments, regional infrastructure operations, and data center projects. Skilled in hardware installation, configuration, diagnostics, troubleshooting, and repair across servers, network devices, and storage systems. Experienced in managing large-scale operations, coordinating with vendors, preparing incident reports, and communicating operational updates. AWS Certified Solutions Architect with hands-on knowledge of Linux, networking, cloud infrastructure, and a strong operational support background.

Technical Skills

Infrastructure & Operations: Data Center Operations, Hardware Lifecycle Management, Enterprise IT Support, Infrastructure Troubleshooting, Change Management, Vendor Coordination

Networking & Monitoring: TCP/IP, VLAN Fundamentals, Network Troubleshooting, Wi-Fi Analyzer Support, SolarWinds, Zabbix, PingPlotter, NetSpot

System & Tools: Working knowledge of Linux systems, Bash scripting, Docker, AWS Cloud Fundamentals, Mobile Device Management (SimpleMDM, Microsoft Intune), ITSM (ServiceNow, Monday.com)

Certifications

AWS:

2024

AWS Solutions Architect Associate certification

AWS Certified Cloud Practitioner certification

Apple:

2013

Mac OS X Support Essentials 10.8

2011

Apple Certified Support Professional 10.6

AWS Certified Cloud Practitioner AWS Solutions Architect Associate

Professional Experience

DATA CENTER OPERATION ENGINEER, TECHNOLOGY HUB SIAM

JUL 2025 - June 2026

  • Supported hardware deployment, replacement, troubleshooting, and connectivity activities for compute and storage infrastructure within a large-scale data center environment.
  • Performed hardware lifecycle operations, physical troubleshooting, and network connectivity support for a fleet of 1,600+ compute servers and 100+ enterprise storage servers.
  • Monitored facility environmental controls and system health metrics to ensure continuous high availability and strict operational compliance.
  • Executed approved change management and maintenance activities, including implementation, documentation, and post-change validation, while minimizing service disruption.

TSG SUPPORT ANALYST, BAIN & COMPANY

OCT 2023 - APR 2024

  • Supported infrastructure and systems operations including Active Directory and Azure AD user and access management, MFA enforcement, and identity administration.
  • Provided operational support for office network connectivity, system availability, and AV infrastructure in a corporate environment.
  • Coordinated with vendors and internal teams to support procurement, maintenance, and issue resolution for IT infrastructure services.

SENIOR ASSOCIATE, IT INFRASTRUCTURE ANALYST, THOUGHTWORKS

OCT 2022 - SEP 2023

  • Directed end-to-end IT infrastructure projects for new office build-outs in Bangkok and Ho Chi Minh City, managing project timelines, vendor coordination, and successful delivery for Day-1 operational readiness.
  • Provided technical support for a highly technical user base of software engineers and consultants, resolving complex macOS, hardware, and local network issues.
  • Collaborated with regional IT and facilities teams to deploy and standardize enterprise network equipment, AV systems, and local servers while enforcing global security compliance.
  • Automated device provisioning and streamlined onboarding by the Apple Business Manager with SimpleMDM for zero-touch macOS deployments.
  • Administered physical security via the Genea access control platform, optimizing secure entry protocols and managing access rights for internal employees and site visitors.

TECHNOLOGY SERVICES LEAD, WEWORK

JUL 2018 - SEP 2022

  • Directed cross-border enterprise IT and network infrastructure support for 12-15 major commercial buildings across Southeast Asia and Australia (including Bangkok, Singapore, Ho Chi Minh, Sydney, Brisbane, Perth, and Melbourne).
  • Managed physical layer readiness and hardware lifecycles for enterprise networking equipment (Cisco C4510 switches, Juniper SRX550 routers, Ruckus 750 APs), including VLAN consistency, IP allocation, and continuous connectivity validation.
  • Administered enterprise monitoring and traffic analysis tools (SolarWinds, Zabbix, PingPlotter, Netspot) to proactively detect bandwidth overutilization, identify network bottlenecks, and resolve wired/wireless interruptions.
  • Streamlined regional IT deployments through automation, utilizing custom scripts to deploy CUPS print servers across Mac mini infrastructure and leveraging Apple Configurator 2 for Mobile Device Management (MDM) provisioning
  • Executed network resiliency and fault-tolerance testing alongside global IT teams, acting as the primary technical liaison for ISPs, hardware vendors, and 3rd-party contractors to manage RMAs and resolve site outages

IT FIELD TECHNICIAN, UBER

DEC 2017 - APR 2018

  • Provided on-site IT and infrastructure support for office operations, including network troubleshooting, systems support, and vendor coordination.
  • Assisted in maintaining office technology services and infrastructure to ensure reliable day-to-day business operations.
  • Supported audio-visual (AV) systems for meetings, events, and collaboration spaces, resolving technical issues and ensuring service availability.
  • Managed software access requests, user account administration, and IT service requests in accordance with internal processes.
  • Coordinated with vendors and internal teams to support hardware installations, maintenance activities, and issue resolution.
  • Maintained IT asset inventory records and assisted with equipment lifecycle management, including provisioning, tracking, and recovery.

IT HELPDESK TECHNICIAN, BOOKING.COM B.V.

JAN 2017 - MAY 2017

  • Provided remote and on-site IT support for employees across North America, Southeast Asia, and Europe, ensuring timely resolution of technical issues and service requests.
  • Diagnosed and resolved hardware, software, operating system, and network connectivity issues across Windows and macOS environments.
  • Administered Active Directory user accounts, access requests, and workstation provisioning to support employee onboarding and day-to-day operations.
  • Supported Cisco-based communication tools, endpoint configuration, and deployment of Windows workstations and IT equipment.
  • Assisted with server room monitoring and basic infrastructure support to maintain operational reliability and service availability.
  • Coordinated IT asset provisioning, inventory management, and lifecycle activities for end-user devices and peripherals

IT SUPPORT OFFICER, PEAS AND UNDERSTANDING

JUN 2016 - NOV 2016

  • Provided support for Adobe Photoshop troubleshooting, Adobe CC access and license administration, and Mac desktop assistance to ensure smooth operation.
  • Maintained workstation readiness and supported creative teams to ensure uninterrupted access to business-critical design tools and services.
  • Monitored network connectivity and assisted with server room operations, contributing to stable IT infrastructure and service availability.
  • Supported file transfers and collaboration workflows with headquarters, ensuring timely delivery of digital assets.
  • Performed regular Eizo monitor calibration to maintain color accuracy and consistency for production environments.
  • Managed IT asset inventory, procurement coordination, and hardware lifecycle tracking.

LOCAL IT, TLSCONTACT

AUG 2014 - JUN 2016

  • Provided technical support and maintenance for Windows workstations, printers, network-connected devices, and biometric systems, ensuring reliable day-to-day operations.
  • Supported IT processes and controls within an ISO 27001-compliant environment, contributing to information security and business continuity objectives.
  • Delivered security awareness training to customer service agents and staff, promoting compliance with organizational security policies and best practices
  • Assisted with branding and office technology initiatives, including digital signage, graphics, user identification badges, and related support requirements

ISTUDIO TRAINER, SPVI

MAR 2006 - JUL 2014

  • Delivered Apple product training programs, workshops, and demonstrations for iStudio staff and customers, enhancing product knowledge and user adoption.
  • Provided technical support and troubleshooting for macOS, iOS, and Apple applications, resolving customer and staff technical issues efficiently.
  • Acted as a subject matter expert on Apple products and services, advising customers on product features, capabilities, and best practices.
  • Promoted awareness of new technologies, software features, and Apple’s integrated ecosystem to support customer engagement and business objectives