RESUME

Summary

IT Infrastructure and Operations professional with 10+ years of experience supporting enterprise environments, regional infrastructure operations, and large-scale data center facilities. Experienced in IT support, infrastructure operations, networking troubleshooting, and operational coordination across corporate and mission-critical environments. AWS Certified Solutions Architect with working knowledge of Linux systems, cloud technologies, and operational scripting, along with a strong interest in emerging technologies including artificial intelligence and automation.

Technical Skills

Infrastructure & Operations: Data Center Operations, Hardware Lifecycle Management, Enterprise IT Support, Infrastructure Troubleshooting, Change Management, Vendor Coordination

Networking & Monitoring: TCP/IP, VLAN Fundamentals, Network Troubleshooting, Wi-Fi Analyzer Support, SolarWinds, Zabbix, PingPlotter, NetSpot

System & Tools: Working knowledge of Linux systems, Bash scripting, Docker, AWS Cloud Fundamentals, Mobile Device Management (SimpleMDM, Microsoft Intune), ITSM (ServiceNow, Monday.com)

Certifications

AWS:

2024

AWS Solutions Architect Associate certification

AWS Certified Cloud Practitioner certification

Apple:

2013

Mac OS X Support Essentials 10.8

2011

Apple Certified Support Professional 10.6

AWS Certified Cloud Practitioner AWS Solutions Architect Associate

Professional Experience

DATA CENTER OPERATION ENGINEER, TECHNOLOGY HUB SIAM

JUL 2025 - PRESENT

  • Directed the physical deployment, maintenance, and operational health of a massive-scale facility encompassing three data halls and 270 racks, ensuring continuous high availability for critical workloads.
  • Managed the end-to-end hardware lifecycle, network connectivity, and physical troubleshooting for a high-density fleet of 1,620+ compute servers and 100+ enterprise storage servers.
  • Monitor facility environmental controls and system health metrics to ensure continuous high availability and strict operational compliance.
  • Executed critical enterprise change management and maintenance operations—from preparation and deployment to comprehensive documentation and post-activity verification—minimizing disruption to live services.

TSG SUPPORT ANALYST, BAIN & COMPANY

OCT 2023 - APR 2024

  • Supported infrastructure and systems operations including Active Directory and Azure AD user and access management, MFA enforcement, and identity administration.
  • Provided operational support for office network connectivity, system availability, and AV infrastructure in a corporate environment.
  • Coordinated with vendors and internal teams to support procurement, maintenance, and issue resolution for IT infrastructure services.

SENIOR ASSOCIATE, IT INFRASTRUCTURE ANALYST, THOUGHTWORKS

OCT 2022 - SEP 2023

  • Directed end-to-end IT infrastructure projects for new office build-outs in Bangkok and Ho Chi Minh City, managing project timelines, vendor coordination, and successful delivery for Day-1 operational readiness.
  • Provided technical support for a highly technical user base of software engineers and consultants, resolving complex macOS, hardware, and local network issues.
  • Collaborated with regional IT and facilities teams to deploy and standardize enterprise network equipment, AV systems, and local servers while enforcing global security compliance.
  • Automated device provisioning and streamlined onboarding by the Apple Business Manager with SimpleMDM for zero-touch macOS deployments.
  • Administered physical security via the Genea access control platform, optimizing secure entry protocols and managing access rights for internal employees and site visitors.

TECHNOLOGY SERVICES LEAD, WEWORK

JUL 2018 - SEP 2022

  • Directed cross-border enterprise IT and network infrastructure support for 12-15 major commercial buildings across Southeast Asia and Australia (including Bangkok, Singapore, Ho Chi Minh, Sydney, Brisbane, Perth, and Melbourne).
  • Managed physical layer readiness and hardware lifecycles for enterprise networking equipment (Cisco C4510 switches, Juniper SRX550 routers, Ruckus 750 APs), including VLAN consistency, IP allocation, and continuous connectivity validation.
  • Administered enterprise monitoring and traffic analysis tools (SolarWinds, Zabbix, PingPlotter, Netspot) to proactively detect bandwidth overutilization, identify network bottlenecks, and resolve wired/wireless interruptions.
  • Streamlined regional IT deployments through automation, utilizing custom scripts to deploy CUPS print servers across Mac mini infrastructure and leveraging Apple Configurator 2 for Mobile Device Management (MDM) provisioning
  • Executed network resiliency and fault-tolerance testing alongside global IT teams, acting as the primary technical liaison for ISPs, hardware vendors, and 3rd-party contractors to manage RMAs and resolve site outages

IT FIELD TECHNICIAN, UBER

DEC 2017- APR 2018

  • Provided on-site IT and infrastructure support for office operations, including network troubleshooting, systems supports and vendor coordination.
  • Maintained AV systems, managed the software access requests, and supported IT asset tracking.

IT HELPDESK TECHNICIAN, BOOKING.COM B.V.

JAN 2017 - MAY 2017

  • Provided level 1 support for users across US, SEA, and European time zones.
  • Resolved Mac/Windows computers, applications, and network connectivity issues.
  • Manages Cisco phone setups, Windows workstations deployment, server room monitoring, Active Directory user accounts administration, and IT equipment provisioning.

IT SUPPORT OFFICER, PEAS AND UNDERSTANDING

JUN 2016 - NOV 2016

  • Provided support for Adobe Photoshop troubleshooting, Adobe CC access and license administration, and Mac desktop assistance to ensure smooth operation.
  • Monitored internet connectivity, maintained the server room, and assisted users in transferring completed artworks to HQ.
  • Conducted weekly Eizo monitors calibrations to ensure color accuracy and oversaw IT asset inventory and purchasing.

LOCAL IT, TLSCONTACT

AUG 2014 - JUN 2016

  • Managed and maintained Windows workstations, printers, and biometric equipment while ensuring strict compliance with ISO 27001 security standard and business continuity protocols.
  • Conducted security awareness training programs for staff members with security best practices and strengthened organizational security posture.

ISTUDIO TRAINER, SPVI

MAR 2006 - JUL 2014

  • Delivered engaging Apple product trainings.
  • Showcase expertise in Mac applications and mobile devices while serving as a technical support representative for Apple products.
  • Proactively resolved macOS and application issues, highlighted new features, and showcased an understanding of Apple's ecosystem.