RESUME

Summary

IT professional with 4+ years in cross-functional ICT solution deployments, specializing in network integrations and stakeholder-driven project execution, technical support, and IT operations, with a proven competence in deploying and maintaining secure and scalable systems across Mac and Windows. Skilled in Active directory, network optimization, and vendor management ensuring operational excellence and compliance with organization standards. Adept at delivering IT infrastructure projects, including office build- outs and multi-location rollouts, while enhancing smooth collaboration between technical teams and stakeholders. Proficient in troubleshooting, system security, and providing customer-focused solutions through a proactive and service delivery approach.

Technical Skills

Network: TCP/IP, DNS, DHCP, VLAN, Wireless Controllers, Network monitoring & troubleshooting

Cloud operations: AWS architecture & services, Docker, Unix/Linux, Bash scripting, HTML/CSS

Systems & Security: Active Directory,MDM Workflow, OKTA, Druva, Zscaler, SolarWinds, Prometheus, and Snort

Certifications

AWS:

2024

AWS Solutions Architect Associate certification

AWS Certified Cloud Practitioner certification

Apple:

2013

Mac OS X Support Essentials 10.8

2011

Apple Certified Support Professional 10.6

AWS Certified Cloud Practitioner AWS Solutions Architect Associate

Professional Experience

TSG SUPPORT ANALYST, BAIN & COMPANY

OCT 2023 - APR 2024

  • Managed user-level identity and access control through Active Directory and Azure AD including Distribution lists, user groups, and MFA authentication.
  • Delivered technical support for Windows environment and security tools such as Proofpoint and Zscaler.
  • Maintained strong relationships with IT providers and vendors to ensure optimal service delivery and system performance.

SENIOR ASSOCIATE, IT INFRASTRUCTURE ANALYST, THOUGHTWORKS

OCT 2022 - SEP 2023

  • Collaborate with management teams and vendors to implement infrastructure and IT operations across Southeast Asia offices, ensuring network readiness and secure access control system.
  • Administrated on Apple MDM device enrollment, offices access control system and Zoom room setups.
  • Provided end-user support for macOS and applications access, managed IT procurement, and maintained asset inventory.

TECHNOLOGY SERVICES LEAD, WEWORK

JUL 2018 - SEP 2022

  • Spearheaded ISP router installations, printer setups, and LAN/Wi-Fi optimization for 6 Bangkok offices, ensuring compliance with corporate standards.
  • Partnered with ISPs and hardware vendors to troubleshoot connectivity issues, optimize network performance, and meet launch deadlines.
  • Worked with security, facilities, and global IT teams to validate network readiness (e.g., VLAN tagging, DHCP/IP allocation) and end-user access.
  • Proactively monitored site performance, reducing downtime through ISP escalations and localized troubleshooting.

IT FIELD TECHNICIAN, UBER

DEC 2017- APR 2018

  • Provide IT support to Uber’s Bangkok office, ensuring seamless technology experiences for users.
  • Troubleshot network issues and managed Mac/Windows, and BYOD devices.
  • Maintained AV systems, manage software licenses, optimized IT inventory, and coordinated with vendors to meet operation needs.

IT HELPDESK TECHNICIAN, BOOKING.COM B.V.

JAN 2017 - MAY 2017

  • Provided level 1 support for users across US, SEA, and European time zones.
  • Resolved Mac/Windows computers, applications, and network connectivity issues.
  • Manages Cisco phone setups, Windows workstations deployment, server room monitoring, Active Directory user accounts administration, and IT equipment provisioning.

IT SUPPORT OFFICER, PEAS AND UNDERSTANDING

JUN 2016 - NOV 2016

  • Provided support for Adobe Photoshop troubleshooting, Adobe CC access and license administration, and Mac desktop assistance to ensure smooth operation.
  • Monitored internet connectivity, maintained the server room, and assisted users in transferring completed artworks to HQ.
  • Conducted weekly Eizo monitors calibrations to ensure color accuracy and oversaw IT asset inventory and purchasing.

LOCAL IT, TLSCONTACT

AUG 2014 - JUN 2016

  • Provided support for Adobe Photoshop troubleshooting, Adobe CC access and license administration, and Mac desktop assistance to ensure smooth operation.
  • Monitored internet connectivity, maintained the server room, and assisted users in transferring completed artworks to HQ.
  • Conducted weekly Eizo monitors calibrations to ensure color accuracy and oversaw IT asset inventory and purchasing.

ISTUDIO TRAINER, SPVI

MAR 2006 - JUL 2014

  • Delivered engaging Apple product trainings, including formal workshops and demonstrations, to both iStudio staff and customers.
  • Showcase expertise in Mac applications and mobile devices while serving as a technical support representative for Apple products.
  • Proactively resolved macOS and application issues, highlighted new features, and showcased an understanding of Apple's ecosystem.